Preparing for HVAC Emergencies

HVAC emergencies happen. Being prepared helps you respond calmly and effectively.

Before an Emergency

Know Your System - Location of thermostat - Location of furnace/air handler - Location of outdoor unit - Location of electrical disconnect - Location of gas shut-off

Have Contact Information Ready - HVAC service company - Utility emergency numbers - Building maintenance (if applicable)

Basic Supplies - Extra filters - Flashlight near HVAC equipment - Portable heater (for heating emergencies) - Portable fan (for cooling emergencies)

During a Heating Emergency

If Furnace Stops Working 1. Check thermostat settings 2. Check air filter 3. Check power to furnace 4. Check for tripped breaker

While Waiting for Service - Use portable heaters safely - Close off unused rooms - Dress warmly, use blankets - Keep moving to stay warm

Protect Your Home - Keep thermostat at 55 minimum to prevent frozen pipes - Open cabinet doors under sinks - Monitor for pipe freezing

During a Cooling Emergency

If AC Stops Working 1. Check thermostat settings 2. Check air filter 3. Check outdoor unit 4. Check for tripped breaker

While Waiting for Service - Use portable fans - Close blinds on sunny windows - Avoid using heat-generating appliances - Stay on lower floors - Stay hydrated

Protect Vulnerable Family Members - Elderly, young, and ill are more vulnerable - Consider alternate accommodations if extreme heat - Check on neighbors who may need help

What Constitutes an Emergency

True Emergencies - No heat when freezing outside - Gas smell (leave immediately, call gas company) - Electrical burning smell - Carbon monoxide alarm

Urgent but Not Emergency - AC fails on hot day - Minor heating issue on cool night - System running but not fully effective

Can Wait for Regular Service - System working but making noise - Efficiency seems reduced - Minor comfort issues

When to Call 911

- Gas odor that does not dissipate

• Fire or smoke
• Carbon monoxide alarm with symptoms
• Medical emergency related to temperature

Post-Emergency Steps

After service is restored:

• Understand what failed
• Discuss prevention
• Consider maintenance plan
• Update emergency contacts if needed